Recently, I’ve been struggling to get to grips with Google Adword’s malware security policy.
Here is the scenario:
- Your Adwords ads mysteriously stop running, no impressions are generated, and no warning is given.
- After a few hours you decide to contact Adwords customer support.
- Adwords customer support responds telling you that your account and system is infected with malware, and they give suggestions on how to clean and restart your campaigns.
Here are my problems with this:
- I have, and have never had any symptoms of malware. Not that Google seem interested in discussing symptoms.
- I use a Mac, generally well protected from malware.
- Google instructions on how top clean systems are out-of-date, they actually suggest a product called MacScan which is potentially very damaging to Macs and has completely killed one of my laptops.
- They also in one instance put a block on my credit cards. I fail to see how blocking a credit card can stop malware spreading!?!
I really don’t think Google’s malware policy can be having much of an effect on a serious and damaging problem for their flag-ship advertising product.
I would be VERY interested to know if other Adwords advertiser have advice on how to manage Google’s sketchy malware policy?
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