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British Airways Customer Relations Suck!

Billy — Thu, 21 Apr 2011 10:24:48 +0000

Late last night after a long day I stupidly booked some flights online with BA.com. I say stupidly because I was tired. And when we are tired as human beings we are prone to make mistakes. Which I did. I entered the wrong date by one day in error. I thought okay, no problem I can see the error I’ll just phone up British airways customer support and have them change the date, shouldn’t be a problem seeing as I’m about to correct this mistake within 5 min of making it.

It turns out that the British Airways UK customer relations helpline was closed. So I called the US British Airways customer relations. Although the latter could not assist me because my booking was made with the Ba.com UK website they advised me that it wasn’t a problem, it wouldn’t cost anything, that they would make a note of my call and to wait until the next day and call the UK customer relations when the helpline was open again. I thought great, fantastic response, filled with confidence, I’ll fix my flights in the morning!

The next day…

Sorry sir you cannot change your booking without it costing you an extra £130! What?! (knowing full well it actually costs £90)

But it was an honest mistake. The lady from British Airways Customer Relations in the US said it would not be a problem.
Surely you have some flexibility when you make a mistake and try to amend that error with in 5min?

The response was like a robot.
No,
No,
No Sir,
British Airways cannot do anything.
I’m a brain dead operator who cannot be bothered to help or understand.

Not very helpful at all.

Can I speak to your manager please? (thinking they may be more sympathetic and could possibly over ride the operators scripted response.

No I will not escalate this problem.

What?!

That got me angry!

I’ve been a loyal British Airways customers for over 5 years now, booking flights here and there and more recently quite a few more. This obviously counts for nothing.

So I went back online, payed the extra £90 (not £130) to change the date of my ticket. I then jumped on to my blog to moan and rant about them.

I feel a little better now for the rant. It’s good to to talk!

Post from: Sky Rocket

British Airways Customer Relations Suck!

Kerry Harper | graphic communication

admin — Thu, 15 Oct 2009 10:02:56 +0000

School’s out for the indomitable Kerry Harper. And we wish him the best of luck! Also worth noting that this talented, professional creative director is now available without the costly agency fees.

Kerry Harper | graphic communication.

Post from: Sky Rocket

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Simple Way to Track Your Twitter Tweets Using Google Analytics

admin — Fri, 08 May 2009 11:23:25 +0000

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admin — Fri, 08 May 2009 10:51:44 +0000

Yahoo Offers Analytics—To Advertisers. Post from: Sky RocketYahoo Offers Analytics—To Advertisers Related posts: Google Analytics Blog: Google Analytics Now More Powerful, Flexible And Intelligent Yahoo Expands Quality Based Pricing. Translation: Publishers Get Less 1 million AdWords advertisers in 2007 Percent Mobile – Mobile Analytics Simple Way to Track Your Twitter Tweets Using Google Analytics

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Yahoo Offers Analytics—To Advertisers

WordPress P2 theme

JC — Wed, 06 May 2009 12:14:04 +0000

The WordPress P2 theme is totally awesome! It effectively allows you to build your own Twitter-esque micro-blogging site.

How P2 Changed Automattic — Matt Mullenweg.

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Vintage Wines of Uruguay

JC — Sat, 02 May 2009 14:08:51 +0000

My mate Neil, imports really excellent Uruguayan wines; especially the Familia Deicas Lote #77 which I can personally vouch for.

So, if you’re looking for a more interesting glass, rarely seen outside of its native country, you should visit their site: Vintage Wines of Uruguay.

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BuddyPress.org

JC — Sat, 02 May 2009 11:41:34 +0000

This is huge news! Now you can build your own social network website with WordPress! With BuddyPress you can now put together your own Facebook or MySpace for free and with the support of the talented WordPress community. Time to get started on that social network idea you’ve been sitting on. I know I will be.

BuddyPress.org – A WordPress MU Based Social Network Platform.

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BuddyPress.org

New office furniture

admin — Sun, 26 Apr 2009 23:08:53 +0000

My new office furniture.

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McGangBang anyone?

JC — Thu, 19 Mar 2009 11:39:52 +0000

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