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Every time I open iTunes, I get: “An update to the carrier settings for your iPhone is available. Would you like to download it now?”
Anyone know how to get rid of this message? Or, if it’s a serious issue to download it for jailbroken iPhones?
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You may of read about my hard drive issues last month. One set of files that became corrupted was my download of HBO’s Rome Season 2 (a seriously underrated show, which shouldn’t have been canceled).
Under the impression that I had paid iTunes for the right to own the show, I figured I would be able to re-download it by hitting Check for Available Downloads (I think this used to be called Check for Recent Purchases) feature in the iTunes Store menu. This worked for me before, but as it turns out, this option is only available during the initial download, once that is complete iTunes do not offer a re-download. When you buy from iTunes you do not buy a right to own the show, only the right to download it once, I learned.
iTunes do make all this perfectly clear, and you are supposed to make backups of your downloads. Nevertheless, I still started to wonder about the value of paid downloads versus say paid DVDs which last longer or free bit torrents which are free.
In what I thought would be a vain attempt to email support I explained my issue. And I was pleasantly surprised that they allowed me to re-dowload my show and then genuinely shocked at the high level of follow-up and all-round pleasantries of their support gal Bianca:
On Dec 13, 2008, at 22:30, iTunes Store <iTunesStoreSupport@apple.com> wrote:
Hey Jonathan,
This is Bianca again , with a courtesy follow-up. I haven’t heard
from you and wanted to make sure that your request was handled to
your satisfaction. You’ve truly been a remarkable asset to the
iTunes Store Family and as such I don’t want to leave you without
any type of resolution, so if you do not respond, I will be closing
this request. I hope that you continue to enjoy the iTunes Store and
would like to thank you for being such a wonderful member of our
family. If you find yourself with any other questions or concerns,
please do not hesitate to send me an email.
It has been a pleasure assisting you Jonathan. Thank you for being
such a valued iTunes Store Customer. Have a wonderful day!
Sincerely,
Bianca
iTunes Store Customer Support
On Dec 14, 2008, at 0:09, iTunes Store <iTunesStoreSupport@apple.com> wrote:
Hey Jonathan,
Thank you for your kind words. I’m so glad to hear that we were able
to get back your purchases after a hard drive error.
Nothing makes me (Apple) happier than to hear that we have pleased
our customers. I wish you the best and hope that you continue to
enjoy the iTunes Store.
It has been a pleasure assisting you Jonathan. Thank you for being
such a valued iTunes Store Customer. Have a wonderful day!
P.S. Love your name, that is the name of my first born.
Sincerely,
Bianca
iTunes Store Customer Support
Thanks, Bianca. You are very helpful and I’m happy. Merry Xmas!
Sent from my iPhone
On Dec 14, 2008, at 11:42, iTunes Store <iTunesStoreSupport@apple.com> wrote:
Hey Jonathan,
I don’t mind if you blog it at all. I want to let everyone know that we are here for our customers. I want to make sure that all your iTunes Customer Support experiences are the best they can be. It is easy to provide great customer service when we have great customer.
Thank you very much for being a valued iTunes Store customer Jonathan. Your business is greatly appreciated.
Sincerely,
Bianca
iTunes Store Customer Support
Bianco, that’s easily the nicest support email I’ve ever received.
Mind if I blog about it?
Sent from my iPhone
All in all a really pleasant experience thanks to Bianca. I’m now firmly of the opinion that there is no limit to the amount of support and time you can offer an existing customer, because it works especially in the impersonal online world.
I will continue to pay for downloads and will never buy a DVD again, or wait for days on end for bit torrent file.
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If, like me, you spent days hacking your iPhone to make it work on an unofficial cell phone network, then you can understand how scary it is when iTunes tells you that it wants to restore the phone to factory defaults with the error message: “iTunes cannot read the contents of the iPhone”!
If I’d followed iTunes advice my phone would’ve been rendered useless. So, I was quite pleased when I discovered another fix.
It seems that my phone went on the fritz in the middle of exporting images to iPhoto. So I found a fix online where you delete the contents of the media folder, then when you reconnect to iTunes you get the option to load a the backup. No restore, no factory defaults, all is good!
If you have command line access to your phone you can use the following:
rm -R /var/root/Media
Otherwise you can connect via SSH or SFTP and delete the files manually.
[UPDATE]
Please read the comments, the best fix is from Bosaka, but as new updates to iTunes and iPhones are are made things can change. The best bet is to read all of the comments below. This way you can be sure to get the right fix for your iPhone. I feel very strongly that this whole stance that Apple has taken to inhibit your access to your iPhone data and restrict carrier choices is very backwards, and we fully support everyone at Hackint0sh and the Dev Team in their efforts to fight this. You should check their sites for other solutions to iPhone and iTunes related problems.
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